Bilgili Makina customer portal
Your order, your machine, your service. In one place. BCare is the online service portal we built for companies that use Bilgili machines.
What stage is your machine at?
As your order moves through our factory, its status in BCare changes too. No need to pick up the phone and ask.
- QuoteWe are waiting for you to review our quote.
- ManufacturingYour machine is being manufactured.
- AssemblyThe finished parts are being assembled.
- ElectricalYour machine is being wired.
- ProgrammingYour machine is being programmed.
- PackingYour machine is being packed for shipment.
- DeliveryYour machine is ready for delivery.
Everything a machine needs
- 01
Order tracking
See what stage your machine and spare parts orders are at: from quote to delivery.
- 02
My machines
A list of the Bilgili machines running at your site, each with its own details and documents.
- 03
Documents
User manuals, warranty certificates, electrical and web path diagrams, operating and transport dimensions, catalogues.
- 04
Spare parts
Find the right spare parts for your machine and order them directly.
- 05
Technical service
Open a service request, select the machine and the problem, and follow the status of your request step by step.
- 06
Notifications
Be informed whenever your order moves to a new stage or there is an announcement for you.
If you don't have an account
- ApplyRequest an account with your company details through the portal or the contact form.
- Get your account set upOur team approves your application and links your machines and orders to your account.
- Sign inUse the BCare login button at the top of our website, from a computer or a phone. Available in Turkish, English and Russian.